At Melorna Lloyd, we strive to provide our customers with the best possible service and ensure their satisfaction. We understand that there may be circumstances where you may need to request a refund. This refund policy outlines the terms and conditions under which refunds may be considered for our service.
Refund Policy
- Eligibility for Refunds:
- A refund may be considered if you have a valid reason for your dissatisfaction with our service.
- The request for a refund must be made within 7 days from the date of purchase.
- Non-eligibility for Refunds:
- No refund will be given if the request is made after 7 days from the date of purchase.
- Refunds will not be granted for services that have been partially or fully utilized.
- Refund requests for reasons unrelated to the service itself, such as changes in personal circumstances, will not be entertained.
- We reserve the right to decline a refund request if it is determined that the service was used in an abusive or manipulative manner.
- Refund Process:
- Please include a detailed explanation about the reason for requesting a refund when you submit your refund request.
- All refund requests must be submitted in writing via email to support@melornalloyd.com.
- Our customer support team will review your request and communicate with you regarding its status within 3-5 business days of receiving your request.
- If your refund request is approved, we will process the refund within 3 days of notifying you about the approval.
- Refunds will generally be issued using the same payment method used for the original purchase.
- Exceptions:
- In certain cases, we may offer alternative solutions instead of a refund, such as extending services or providing credits for future purchases.
- If you have subscribed to a recurring billing service, refunds will only apply to the most recent billing cycle.
- Modification or Termination of Service:
- We reserve the right to modify or discontinue any of our services without prior notice.
- In the event that a service is terminated or modified, refunds will be prorated based on the remaining unused portion of the service.
Please note that this refund policy is subject to change, and any updates or modifications will be posted on our website. It is your responsibility to review this policy periodically.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@melornalloyd.com